Service Administration Team Leader Dennison Group | Service Administration Team Leader

Service Administration Team Leader

Service Administration Team Leader

Principal Responsibilities

• Day to day supervision of a team of service administration staff - organising staff rotas (planning

shifts and ensuring holiday cover), conducting return to work interviews, probationary reviews,

• Co-ordinating HGV drivers and allocating shifts

• Monitoring WIP and holding WIP meetings

• Monitoring KPI’s – efficiency, utilisation, lost hours etc

• Liaising with workshop supervisors on workshop loading

• Dealing with customer queries – invoicing queries, internal DVCM and used sales queries

• Allocating customer contract leads and following up including submission of bonus claims

• Allocating used sales vehicle prep templates

• Complying with all relevant health and safety regulations and best practice and promoting this

throughout the aftersales department

• Ad hoc duties commensurate with the position


Required Competencies, Values and Attitude

• Applications are sought from candidates with a strong customer service background and a preference towards those with motor factor / transport industry experience

• Previous experience of supervising staff would be highly desirable

• Must possess a responsible and methodical attitude to work

• Must be self-motivated, proactive and flexible with regards to working hours

• Must be open and honest and work at all times with integrity

• Teamwork - Must be an effective and supportive member of a high performing team that proactively supports others to achieve the overall targets.

• Adaptability – Understands that different situations and levels may call for different skills /approaches, enjoys the challenge on unfamiliar tasks and is open to change.

• Must possess the drive to identify or anticipate future challenges or opportunities and take preventative measures to avoid problems

• Resilience - Pursues everything with energy, drive and seldom gives up before finishing,

especially in the face of resistance, setbacks or target deadlines.

• Communication – Can communicate (written & verbal) both internally and externally in a

coherent and professional manner at all times.

• Organisation – Can work methodically within defined processes and pays attention to detail.

• IT Skills – Ability to use common computer packages and systems

In addition to a competitive salary, we also offer a benefits package that includes generous holidays, pension scheme, health cash plan, death in service benefit, cycle to work scheme.

This is an exciting opportunity to work within a very successful and well-established business.

To Apply
If you think you possess the necessary skills and have a positive 'can do' attitude, we want to hear from you!

To apply for this vacancy please click apply now!

Closing date for applications is Wednesday 4th August 2021 at 1:00pm

As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.

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